Shipping and Returns
In-Person Pop Up Shop Purchases: All Sales are FINAL. You have the luxury of hand picking the item you want in person and should inspect it before paying. We cannot be held liable for the damage you might do once you walk away from our booth.
Website Online Orders: All Issues with Orders MUST be reported within 48 hours of the timestamp on your USPS or UPS Tracking Info showing that the order was delivered. You MUST send us photos of the physical item you received to show us what the issue is with the item.
***Emails with any issues MUST be emailed to popcreativedesigns@gmail.com. We will NOT respond to any message on social media in regards to an issue with an order.***
Damaged during shipping: If your item(s) is damaged during transit, please notify us within 48 hours of showing as dellvered. Upon approval of your claim including clear photographic evidence of damage, your replacement item will be replaced and shipped ASAP. Photos are required from you in the email showing the damage.
Completed orders: Once your order is placed online, it cannot be canceled for any reason. Credit for shipping charges will be given at the end of the refund process.
Replacements:
We will review all photos that you send in an email for issues/defects. If an item is approved for replacement, we will offer a replacement item.
We ONLY ship within the USA. Once an order is placed, please allow 1-2 weeks for processing before your order will ship. Many times our turn around is quicker in processing, however since all items are 100% handmade by us we do need time to make your item. Most orders are shipped via USPS or UPS. If your order is shipped, you will receive tracking info in an email once your order has been shipped.