Shipping and Returns
All Issues with Orders MUST be reported within 48 hours of the timestamp on your USPS or UPS Tracking Info showing that the order was delivered. ABSOLUTELY NO EXCEPTIONS to this policy.
***Emails with any issues MUST be emailed to firstname.lastname@example.org. We will NOT respond to any message on social media in regards to an issue with an order.***
Damaged during shipping: If your item(s) is damaged during transit, please notify us within 48 hours of showing as dellvered. Upon approval of your claim including clear photographic evidence of damage, your replacement item will be replaced and shipped ASAP.
Completed orders: Once your order is placed online, it cannot be canceled for any reason. Credit for shipping charges will be given at the end of the refund process.
If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. If an item is approved for replacement, the original sales order receipt/number must accompany the item being returned.
We ONLY ship within the USA. Once an order is placed, please allow 1-2 weeks for processing before your order will ship. Many times our turn around is quicker in processing, however since all items are 100% handmade by us we do need time to make your item. Most orders are shipped via USPS or UPS. If your order is shipped, you will receive tracking info in an email once your order has been shipped.